49jili Privacy Policy — How Your Personal Data Is Handled

When you register for a 49jili account, we collect the personal details you submit — including your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, process deposits and withdrawals, and keep your gaming activity secure. We may also ask for a government-issued ID as part of our Know Your Customer (KYC) verification process, which is standard practice for licensed gaming platforms operating in the Philippines. All documents you submit are stored securely and accessed only by authorised staff when necessary for verification or compliance purposes. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

We do not collect more information than is necessary for the purposes described in this policy. If you choose not to provide certain required details, we may be unable to open or maintain your account in accordance with applicable regulations.

When you visit the 49jili platform — whether on a mobile browser or through our app — we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during your session. We also record timestamps of logins, game sessions, and transactions to support account security and dispute resolution. This data is collected through standard server logs and, where applicable, cookies or similar technologies that help us remember your preferences and keep your session active. None of this automatically collected data is used to identify you personally beyond what is needed for security and platform performance purposes.

You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform function on your device.

To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure third-party payment providers who operate under their own data protection standards. Transaction records are retained for the period required by applicable Philippine financial regulations and are used solely for processing payments, resolving disputes, and meeting our legal obligations. If a withdrawal is flagged for review, our compliance team may request additional documentation to verify the transaction before it is approved. All payment data is transmitted using industry-standard encryption to protect it in transit.

For questions about a specific transaction, you can reach our support team at [email protected] and we will assist you as quickly as possible.

49jili does not sell, rent, or trade your personal information to third parties for marketing purposes — full stop. We may share limited data with trusted service providers who help us operate the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose information to regulatory authorities or law enforcement agencies when required to do so by Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required by law.

We review our third-party partners regularly to ensure they maintain appropriate data protection standards consistent with our own commitments to you.

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections if any details are inaccurate, and ask us to delete your data in certain circumstances. You may also request that we restrict how we process your data while a dispute or review is ongoing. To exercise any of these rights, simply contact us at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and, where possible, resolve your request without undue delay. Please note that some data may need to be retained for legal or regulatory compliance reasons even after an account is closed.

If you have concerns about how your data is being handled, you are also entitled to raise a complaint with the relevant data protection authority in the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our platform, applicable laws, or the way we handle data. When we make material changes, we will notify registered players via email or a notice on the platform before the changes take effect. The date shown at the top of this page always reflects when the policy was last revised, so you can check back here at any time to see the current version. Continued use of the 49jili platform after an update is posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you stay informed about how your information is protected.

If you have any questions about this policy or how your data is used, please do not hesitate to contact us at [email protected] — we are happy to help.